ALL RETURNS MUST BE PRE-APPROVED AND GIVEN A RETURN GOODS I.D. NUMBER
You must notify us within 5 days from date of delivery to receive return authorization.
It is important for you to open and inspect your merchandise immediately upon receipt.
Send your return request to info@faucet-shop.com

We at faucet-shop.com attempt to offer you the finest products from the world's most popular manufacturers.
We offer hard to find items including many new items just introduced.
With our deeply discounted prices and free shipping you save 10's or even 100's of dollars on your purchase.

We understand however, that sometimes a product you purchased is not exactly what you wanted.
This situation occurs infrequently as we attempt to fully describe the products in detail.

Because we are a low markup-low profit reseller, we must adhere to our distributer/manufacturer return policies.

Although we offer FREE SHIPPING on everything we sell, original shipping charges are not refundable.
Returns must be pre-approved and shipped back PREPAID in the original packagings and suitable for resale.
In the case of returning an item for exchange (for a similarly priced item) shipping charges will be incurred.

All items returned for credit are subject to a 25% re-stocking charge.
This does not apply to defective items returned for exchange.
This is in keeping with the mandates and proceedures of our distributor(s).

Since website orders placed through our secure-server shopping cart require merchant bank approved,
a 4% processing fee will be deducted from refunds on returned merchandise.

RETURNING STAINLESS STEEL SINKS:
Manufacturers of stainless steel sinks "bulk package" their sinks on pallets for distribution to distributor warehouses.
Our distributer charges us $50.00 per sink to cover re-packaging individual sinks for delivery to your home.
This $50.00 re-packaging fee is Non-refundable.

All of the return policies described above are strictly adhered to without exception.

Thank you for shopping at faucet-shop.com
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